Troubleshooting – Spacum TV Guide

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Getting Started

4

How do I sign up for SpacumTV or purchase a plan?
I didn’t receive my login details. What should I do?
Can I change my email or password later?
Is there a free trial available?

Installation & Setup

4

How do I install the SpacumTV app on my Android, iOS, Windows, or Mac device?
How do I install the SpacumTV app on a Samsung Smart TV?
How do I install the SpacumTV app on an LG Smart TV?
How do I install the SpacumTV app on Firestick?

Using SpacumTV

4

Why are some channels or movies not working?
Can I watch SpacumTV on multiple devices at the same time?
Can I download movies on SpacumTV to watch offline?
Can I request for adding a new movie?

Subscription

4

Can I use a different payment method for renewal?
How to renew my subscription?
How do I cancel my SpacumTV subscription?
Can I refer SpacumTV to others and get rewards?

Payment Process

4

Will I get a billing receipt or invoice?
What should I do if I was charged incorrectly?
Is my payment information safe and secure?
Can I ask for a refund?

Troubleshooting

4

What should I do if SpacumTV is buffering or lagging?
What should I do if SpacumTV is unusually buffering or freezing?
What does “Channel Not Available” mean and how do I fix it?
What should I do if there is no audio, no video, or audio/video sync issues?

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Troubleshooting

What should I do if SpacumTV is buffering or lagging?
What should I do if SpacumTV is unusually buffering or freezing?
What does “Channel Not Available” mean and how do I fix it?
What should I do if there is no audio, no video, or audio/video sync issues?

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